ONLINE ONLY - FAQS
MAKING AN ORDER
Why are some brands/products only available online?
At the moment we are only online, our physical was closed during the second COVID Victorian restrictions! A new location will open in 2021.
REFUNDS AND RETURNS
What is your returns policy for Online Only items?
All Online Only items are subject to our Returns Policy. To learn all about our returns process view our Returns Policy.
Do I have to pay for the postage/delivery cost of returning an item?
Depending on if your return meets our requirements. We offer free returns for faulty/damaged goods. View our Returns Policy for further information on how to make a return.
How will I receive my refund for an Online Only item?
All refunds will be processed via the original payment method. Costs of delivery, if any, will not be included in the refund. View our Returns Policy for further information.
The item I ordered is the wrong shade/item, will you exchange it?
If the item you received is the wrong shade/size and you wish to exchange the item, contact Customer Service to organise an exchange by email firstname.lastname@example.org or phone (Monday to Friday, 9am – 5pm AEST). Please call us on 03 9333 0266.
Alternatively, you can return the item via post, and re-purchase the item. View our Returns Policy for further information and conditions.